Support

Open the app

TaqDraw is currently free and public. Open the browser app directly; no login, account, subscription or payment is required.

Contact

Email: [email protected]

For a reproducible product issue, include a short description, browser, operating system and the steps that trigger the problem. Do not send confidential project data unless necessary.

Historical billing

If you previously paid through Paddle and have a billing question, include the checkout email and Paddle confirmation details.

Scope

Support covers product access problems and reproducible product issues.

Support does not include custom engineering design, drawing approval, safety review, project quotation review, training sessions or consulting work.